Refund Policy
Gift certificates & Products:
· Gift certificates never expire, so you can use them at your convenience or even re-gift them if plans change.
· Please note that gift certificate purchases are non-refundable.
· All sales are final, whether completed online or at the spa reception.
· For the health and safety of all our guests, product purchases are non-refundable and non-exchangeable, even if the packaging is unopened.
Spa Services:
- Cancellation & Rescheduling: You may cancel or reschedule your appointment with a minimum of 24 hours’ notice.
- Missed Appointments: If you fail to cancel or reschedule within the policy timeframe, you will be charged the full price of the service.
- Group Reservations: Cannot be cancelled once booked.
We appreciate your understanding and support.
Need help?
Contact us at reception@spadiva.ca for questions related to refunds and returns.
